Help Center

Help Center

ORDERING

How secure is my online order?

What payment methods do you accept?

Are there any exchange rates?

What if I typed the wrong email address?

What if I forgot my password?

Do I need to have an account to order?

How are shipping costs calculated?

What is Buyer Protection?

How do I change or cancel my order?

How do I set my shipping address?

Can I change my shipping address after placing an order?

When will my order arrive?

How do I track my order?

Can I use several discount codes in one order?

What Do I Do If I Have Missing Items In My Order?

How do I change/modify my order?

How do I cancel an order?

Why didn't I get an email about my order being shipped? 

When will my order be processed?

How will my order be shipped?

Will I be charged with customs and taxes?

Is my order eligible for free shipping?

Why is the tracking number not working?

Why hasn't my shipping information been updated?

How come my package shows delivered but I have not received my package?

Why was my order shipped separately?

Why was my package returned?

Do I need to be at my shipping address when my package is delivered?

What should I do when tracking updates show my package was returned?

How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received is defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?

What is your return policy?

I still haven't gotten the refund in card. What is status of my refund?

Will I get full refund for my return?

Why was my payment declined?

Why am I being asked to authorize my order?